CONTENT SHOWN IN WEB FORMAT FOR EASIER VIEWING

(excerpted from chapter 6, page 78)

Problem: Emotional Outburst
Problem: Anger

Solution: Communication Strategies
Solution:#1 Get Their Attention
Solution:#2 Speak in a Calm Tone of Voice
Solution:#3 Watch Your Language
Solution:#7 Use Touch
Solution:#8 Learn to Be a Good Listener

Other Suggestions:

• Watch your own body language as you approach, move slowly, keep arms and hands low and visible
• Remove the person from noise, find a quiet area if possible
• If they respond to a favorite song, hum or sing softly--try a walkman with a cassette of music
• Distract with a favorite activity, or hold an object of comfort (a stuffed toy, doll, photograph or book)
• If the person is incontinent, check for soiled clothing
• Follow up with your doctor if outbursts are a new or escalating behavior